Frequently asked questions
What are your hours of operation?
Our integrative outpatient services are open Monday - Friday from 7AM to 5PM. Primary care services are available from 8:30AM to 5PM. We are open on Saturdays for dispensing only, from 7:30 AM to 12PM.
Where are you located?
We are located at 35 East 110th Street, 4th Floor, New York, NY 10029.
Public transportation is available to our new location via: buses on Madison Avenue, Fifth Avenue and Park Avenue to 110th Street; the 7th Avenue Subway (#2 and #3 trains) to the Central Park North (110th Street) Station; and the Lexington Avenue Subway (#6 train) to the 110th Street Station.
How do I become a new patient?
For primary care appointments, please give us a call at (212) 360-7700 during our hours of operation. If you happen to call us when we are not open, just leave a message and we will call you back within one business day.
If you are interested in our addiction treatment program, then come in during our prescreen hours, Monday – Friday from 8:30AM to 10:30AM.
For Methadone Maintenance Treatment programs, our intake hours are Monday – Friday from 8:30AM to 11:00AM.
Do you take walk-ins for primary care?
We accept medical walk-in appointments. We do recommend that you call our office before you come in, but if you can’t, then we will make every effort to meet your medical needs when you come in.
What should I bring with me to my appointment with my provider?
Please bring a photo ID and your insurance card, and if it’s your first time, then bring these completed forms with you (we have extra copies at the office if you can’t fill them out beforehand).
What insurances do you accept?
We accept most insurances including Medicaid and Medicare in addition to private insurance. Click here to see the full list of accepted insurances.
What if I don't have insurance?
Not a problem. We have a sliding scale fee. We just ask that you bring in proof of income. We can also assist in helping you obtain affordable health insurance.
Do I need a referral to receive services?
We do not require referrals, but your insurance might. We suggest you check with them before coming in.
This sounds like a great place to work! do you have any job openings?
It is a great place to work; just look at our happy staff! More information on our job openings is available here.
I want to donate. how do I do that?
We are so glad you asked! There are many ways for you to give back to us. Please click here for more information.
I still have more questions. How do I reach you?
You can call us (212) 360-7700 or contact us here. Someone will get back to you shortly.