Frequently asked questions


What are your hours of operation?

We are open on the 9th floor for primary care & FESP - Monday,  Thursday and Friday from 8:30AM to 5:00PM and Tuesday and Wednesday from 8:30AM to 7:00PM. 

We are open on the 12th floor for MAP, ECP & PAAM - Monday through Friday 6:00AM to 6:00PM and Saturday 7:00AM to 12:00PM.



Where are you located?

We are located inside of Metropolitan Hospital Center at 1900 Second Avenue (99th Street) in Manhattan. For all programs, enter through the Mental Health Pavilion of Metropolitan Hospital Center at the 2nd Avenue entrance.

For primary care, ECDC, and FESP, take Elevator Bank E to the 9th floor. For our ECP, MAP, and PAAM programs, take Elevator Bank 6 to the 12th floor. 



How do I become a new patient?

For primary care appointments, please give us a call at 212-360-7893 during our hours of operation. If you happen to call us when we are not open, just leave a message and we will call you back within one business day.

If you are interested in our Outpatient Substance Use Treatment program, then come in during our intake hours, Monday – Friday from 9AM-10:30AM.

For Methadone Maintenance Treatment programs, our intake hours are Monday – Friday from 8:30AM – 11:00AM.



Do you take walk-ins for primary care?

We do accept Walk-In appointments on Monday - Friday at 9:00AM and again at 1:00PM. We do recommend that you call our office before you come in, but if you can’t, then we will make every effort to meet your medical needs when you come in.



What should I bring with me to my doctor's appointment?

Please bring a photo ID, your insurance card, and if it’s your first time, then bring these completed forms with you (we have extra copies at the office if you can’t fill it out before).



What insurances do you accept?

We accept most insurances including Medicaid, Medicare in addition to private insurance. Click here to see the full list of accepted insurances. 



What if I don't have insurance? 

Not a problem. We have a sliding scale fee. We just ask that bring in proof of income. We can also assist in helping you obtain affordable health insurance. 



Do I need a referral to receive services? 

We do not require referrals, but your insurance might. We suggest you check with them before coming in. 



This sounds like a great place to work, do you have any job openings? 

It is a great place to work, just look at our happy staff! More information on our job openings is available here.



I want to donate, how do I do that? 

We are so glad you asked! There are many ways for you to give back to us. Just click here to find out more.



I still have more questions. How do I reach you? 

You can call us 212-360-7893 or contact us here. Someone will get back to you shortly.