Primary Care

Primary Care extends beyond a once a year physical with your primary care provider. Our team of physicians, specialists, counselors and nurses work together to address the medical, social, emotional and child development needs of families. By emphasizing health education, prevention and early treatment of illnesses, our trained staff is able to intervene before minor issues become life-threatening conditions.

M, Th, F 8:30AM - 5:00PM & W, Tu 8:30AM - 7:00PM  |  Walk-In Hours Monday – Friday 9:00AM & 1:00PM

1900 2nd Avenue, 9th Floor  |  212-360-7893



Diabetes Prevention Program 

The Diabetes Prevention Program (DPP) is a CDC recognized national course that follows a 16-week curriculum focusing on weight loss through lifestyle modification with the goal of preventing type 2 diabetes. The class is taught by a Certified Diabetes Health Educator, and teaches participants with pre-diabetes about basic nutrition, healthy eating habits, aerobic exercise, principals of weight loss and problem solving around the implementation of these lifestyle changes. New classes starting soon! Contact Sarah Henry, RN, at or 212-360-7758.



Women’s Health Clinic

The Women’s Health Clinic is open every other Wednesday from 1:00PM - 4:00PM. Patients can make an appointment with a Family Practitioner for their annual women’s health exam, cervical cancer screenings, breast exams, mammogram referrals and family planning consultations.

To book an appointment, call our front desk at 212-360-7301   



HIV Treatment

HIV treatment includes a combination of primary care, supportive counseling and comprehensive case management services to help patients achieve a reduced or undetectable viral load. Patients have frequent medical visits with our HIV specialist (every one to three months) to review medication adherence, monitor viral loads, and screen for STDs and other high risk behaviors. Our HIV Care Coordinator meets with patients to assess for additional barriers to adherence, such as illiteracy, vision impairment and lapses in insurance coverage. Contact Bobby West, LPN, HIV Care Coordinator, at or 212-360-7860.



Hepatitis C Treatment 

Through the Hepatitis C treatment program eligible patients are enrolled in a 12-week treatment plan that includes education groups, treatment and care coordination. Patients work with a Registered Nurse for medication pre-approval from insurance providers and combat any barriers they may have to treatment. We also offer free rapid Hepatitis C testing on site or in the community (per request) to anyone who may be at risk. Contact Alex Katsevman, RN, Nursing Director, at or 212-360-7767.



Pre-Exposure Prophylaxis

Pre-Exposure Prophylaxis (PrEP) is a once-daily pill regimen that can help prevent HIV. It s recommended for anyone at increased risk for contracting HIV. This includes anyone who is in an ongoing relationship with a person living with HIV, anyone who does not consistently use a condom, and anyone who shares injection drug or hormone equipment. Interested patients can discuss with anyone of our doctor’s to determine if PrEP is right for them. Contact Bobby West, LPN, HIV Care Coordinator, at or 212-360-7860.

To book an appointment, call our front desk at 212-360-7301 



Pediatric/ Adolescent Care

Pediatric/ Adolescent Care is catered to meet the age-appropriate needs of patients. Services include routine health exams, vaccinations, development/hearing/vision screenings, and the prevention and treatment of asthma and diabetes. Confidentiality is maintained for adolescent teens seeking access for services regarding reproductive health, substance use and mental health.

To book an appointment, call our Front Desk at 212-360-7301 



Reach Out and Read

Buprenorphine Treatment Program

The Reach Out and Read program promotes early childhood literacy through our pediatrics department. Every patient ages six months through five years receives a developmentally-appropriate book at each well visit. Contact Mariely Fernandez, MD, Chief Medical Officer, at or 212-360-7869.   

Our Buprenorphine Treatment Program treats patients diagnosed with an opioid use disorder, through a home-based induction process. Treatment is received under the supervision of a physician who has been waivered to prescribe buprenorphine, and closely monitored by a Nurse Care Manager. The program goals are to engage addicted persons in ongoing treatment and provide medically supervised withdrawal as appropriate. Patients engaged in treatment are encouraged to participate in counseling services at CCHP or an outside behavioral health specialist. Contact Lisa Hoberman, RN, Nurse Care Manager at or 212-360-7879.



Health Education

Health Education is a key component to staying healthy. Our experienced staff lead regular health education groups for patients on diabetes, HIV/AIDS, Hepatitis C, nutrition, asthma management, hypertension and women’s health. Contact Sarah Henry, RN, at or 212-360-7758.




Your Medical Home

We are a patient-centered, family-focused community health center dedicated to the health and wellness of our patients and the communities we serve. Our physicians and staff are committed to comprehensive, personal healthcare centered on you; partnering with yours to ensure all of you and your family’s needs are met.


Your Personal Physician

The relationship between you, your physician, and the care team (clinic staff) is the driving force behind a Patient-Centered Medical Home (PCMH). Your physician will provide medical care that is right for you based on your needs and evidence-based guidelines shown to improve health.


your care team

Your physician will direct the care team to coordinate your care based on your preferences and needs. To improve efficiency, the team will plan for your appointment by reviewing your medical chart for up-to-date forms, check for recent testing, and ensure you are notified of results in a timely manner. The care team will work with you and any community partners  to effectively coordinate your healthcare across all specialties, including behavioral health. Your care team will make sure your appointment is timely, provide the specialists with your care summary before your appointment and obtain any specialist recommendations after your appointment.


your health

In return, we ask that you continue to be an active participant in your healthcare. We ask you to take charge of your health by responsibly managing and monitoring aspects of your care. Please keep us informed of your medications, visits to specialists, medical history, health status, recent test results, self-care abilities and information from recent hospitalizations, emergency room or urgent care visits. In addition, you can help by being prepared and on time for your appointment and bringing all of your medication bottles along with you. Follow the care plan our team has developed for you, and let your physician know when you need assistance doing so. We are here when you need us. You can call our office, or follow the guidelines for reaching us during non-business hours for advice before going to the Emergency Room in a non-life threatening situation.


Quality for you

Our PCMH is committed to providing same day appointments and offering expanded hours to meet your needs. We will use our electronic medical record, eClinicalWorks, to support best care practices to meet your needs and the needs of our community. Additionally, we are able to contact you via electronic reminders for appointments, preventative and chronic care services.

We are here when you need us.

Patient Info



During your first visit to our office, registration information will be collected.  This information and any other information given to our office will be kept in the strictest confidence. At each visit, you will be asked to present your insurance card and photo identification. Additionally, you will need to verify:

  • Address
  • Phone Number
  • Insurance
  • Preferred Pharmacy

This is not an all-inclusive listing of each identifier captured and verified in the registration process. Please be prepared to provide additional information beyond the examples listed above.



At check-in, your account will be reviewed for any outstanding balances, and any relevant co- payments. Payment in full is expected at the time of service. You can pay by check, credit/debit card, or cash. Please make checks payable to CCHP. You will receive a receipt for each paid office visit.  There is an additional charge for tests such as blood work, PPD, EKG and vaccinations (not for children).

If you are unable to provide full payment at the time of service, please make arrangements with our Front Desk before you meet with your physician. A statement will be mailed at the end of the month. We realize that special situations arise that require alternative payment plans. In these circumstances, we offer individualized, structured payment plans. Please discuss this with our Front Desk before your account is overdue.



We accept most insurances. If you do not see your insurance listed below, please contact our Front Desk to see if we are a participating provider.

  • Aetna
  • Affinity Health Plan
  • Amerigroup
  • Amida Care
  • Beacon Health
  • Center Light
  • Cigna
  • Emblem Health
  • Empire Blue Cross and Blue Shield
  • Fidelis Care
  • GHI
  • Healthfirst
  • HIP
  • Medicaid
  • Medicare
  • Metroplus
  • Oxford Health
  • Senior Whole Health
  • Touch Stone
  • United HealthCare
  • Wellcare

Any other insurance, regardless of listed co-pays, is to be paid in full at time of service.

If you have insurance that covers office charges, you will be given a receipt upon payment to file for reimbursement to yourself.

If do not have insurance, we offer an income-based sliding scale. We also can assist in obtaining affordable insurance coverage. Please contact the Front Desk for more information.


Patient Portal

The Patient Portal is a secure way for you to conveniently access your personal health information online. Through the portal you will be able to review your lab results, receive summaries of your doctor visits, communicate with your doctor and much more!

If you already registered for the Patient Portal, you may log in here.

Not registered? No problem, just ask our Front Desk to sign you up at your next visit. You will need a valid ID and an email address.


Office Procedures


Hours of operation

Our primary care office is open Monday, Thursday and Friday from 8:30AM to 5:00PM and Tuesday and Wednesday from 8:30AM to 7:00PM. Additionally, we offer a limited number of acute care, Walk-In/Same-Day appointments Monday - Friday. On-call staff is available for urgent situation after hours. Please see additional details below.


days off

If your primary care provider is out of the office or unavailable during your requested appointment time, you will be given the option to see another physician. Our healthcare providers collaborate daily, as part of a care team, and are fully prepared to manage each patient’s individual care needs. It is important to become familiar not only with your primary care provider, but also with each health care provider on staff at CCHP.


You can arrange an appointment by calling our office at 212-360-7893. To effectively manage you care, at each visit, please inform your healthcare provider of all medications you are taking, any drug allergies or side effects, visits to other health care clinics, such as specialist visits or hospitalizations, changes in your medical history or health status, results on any outside lab or diagnostic testing and updates to your self-care needs.

We also offer a limited number of Walk-In/Same-Day appointments for sudden illnesses, however, these fill up quickly. Our Walk-In Hours are Monday – Friday at 9AM and again at 1PM. We recommend calling our office first thing in the morning if possible.

For your convenience, we recommend that you request appointments for physical examinations and routine checkups at least 4 – 6 weeks in advance. Other appointments are scheduled as available.


If you are unable to keep a scheduled appointment, we ask that you notify our office as promptly as possible. 

If you arrive more than 20 minutes late for an appointment, you may be asked to reschedule or to wait until other scheduled patients have been seen. This avoids long waits for you and other patients, and provides adequate time for a thorough visit.

After Hours

If you or your family need emergency care or information outside of office hours, CCHP has an answering service that can connect you to your physician or CCHP’s on-call physician. You can call our main line at 212-360-7893 and you will be transferred to our After-Hours answering service.


Calls regarding laboratory tests or x-ray results will not be returned until results are available. Any abnormal results will be reported to you as soon as the physician has reviewed them. A letter will be sent to you if all test results are normal. These results can be reviewed at your next appointment. If you have activated your Patient Portal account, these results may also be posted to your account for your review.

Medication Refills

Contact CCHP directly for a medication refill. Please do so while you have at least 7 days’ worth of medication remaining. Note: our physicians will not refill any medication if your last visit was more than three months from the date of the requested refill.

Medical Records

CCHP will gladly work with you to provide your or another doctor with your Medical Records. To obtain your Medical Records you must complete the Medical Records Request form in person and bring a valid photo ID. Medical Records are provided free of charge to other providers and $0.75 per page for patients. Please allow for 7 - 10 days for your Medical Records to be released.

Medical Records can be sent to CCHP by either fax 212-937-0928 or mailed to CCHP.

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